I'm trying to add quick responses to allow users to click rather than type into Dialogflow Messenger I have used:

    {
  "richContent": [
    [
      {
        "event": {
          "parameters": {},
          "languageCode": "en",
          "name": "yes"
        },
        "type": "button",
        "text": "Yes",
        "link": "",
        "icon": {
          "type": "chevron_right",
          "color": "#FF9800"
        }
      },
      {
        "link": "",
        "type": "button",
        "event": {
          "parameters": {},
          "name": "no",
          "languageCode": "en"
        },
        "text": "No",
        "icon": {
          "type": "chevron_right",
          "color": "#FF9800"
        }
      }
    ]
  ]
}

This generates the clickable links all OK however when you actually click 'yes' or 'no' in messenger, Dialogueflow doesn't understand the input see screenshot 1:

Whereas typing in 'yes' or 'no' works as expected see screenshot 2:

Can anyone help me with this?

CodePudding user response：

I have also tested the rich response messages using list and button response types on Dialogflow Messenger using custom payload, and I'm also facing the same problem. If I click the button/list, it triggers a default fallback intent response. So, It seems only possible with webhook calls that manage the event and retrieve text.

I was unable to find any direct demonstration of how to call a webhook for an event triggered on a button click and then return a text response. Already, a feature request was raised similar to your issue on the Google Cloud

For your requirement, you can try using the

Once you click the Yes/No suggestion chip, you can see the selected chip as input and response for it in the below image.

Let me know if it helps.