Please be aware that this great god gives directions, CRM has been the enterprise marketing management maturity model, is also a kind of idea, so what's the specific application in the hospital will be the significance of what change bring to the medical profession?

CodePudding user response:

Can send SMS to greet customers at the time of holidays, health, remember health check, wish you happy, we welcome you

CodePudding user response:

, of course, is convenient to do file finishing, avoid paper information loss,

CodePudding user response:

File management, tracking customer
http://blog.csdn.net/ddjj_1980/article/details/74940593

CodePudding user response:

Objective: to improve service quality

CodePudding user response:

Hospital customer relationship management (KHCRM) is a new type aims to improve the relationship between hospital and patients "Internet + medical wisdom" management system and operation system, the function and significance of hospital has the following six:
1. To provide better service to patients, maintain effective communication of hospitals and patients
2. Improve the hospital economic benefits for a long time,
3. Improve the market competitiveness of the hospital
4. Full development and utilization of hospital customer resources
5. Reduce the operation cost of hospital
6. Improve the hospital customer management information intellectualization

CodePudding user response:

Hollow piece and has nothing to do, to paraphrase industry dilettante CRM doesn't work, hospital natural will be starting from patients will all process management, starting from the professional, rather than at random to use marketing term,

CodePudding user response:

Hospital for first of all, the focus should be on the system through the analysis of the history of the user better to customers to solve the problem, rather than the so-called marketing, you don't give out general company's pattern

CodePudding user response:

Hospital make CRM, can better service for patients, services anytime and anywhere, tracking curative effect, we can know the status of the patient treatment effect
For instance, some home endowment of the old man can be by inputting perception conditions at any time, a better service

CodePudding user response:

Need to cooperate with remote diagnosis, door-to-door service, hospital services and so on

CodePudding user response:

I understand it, CRM or through data mining mainly some insight help hospitals improve efficiency,
For instance, some big hospital outpatient number many, does it can be based on the analysis of the patient's clinical time and person-time, found that the peak day and time to the patient, and then by coordinating the doctor resources promote efficiency?
For example, through the analysis of the medical records of patients with data, if I can find the rule of some diseases, provide some references for clinical medicine?
Again, for example, by analyzing the patients taking drugs and feedback, whether can provide some feedback for the curative effect of drugs?
Hospital IT system a lot and, of course, more than the CRM, should be use, if used properly, system should be able to save time of doctors and patients, especially in medical resources more nervous,
Telemedicine is someone mentioned before, if there is a remote medical treatment, doctors and patients is based on the network communication, then the diagnosis index data, presentation of the patient, the next appointment and so on have a CRM management is helpful, but the remote medical estimates also need a period of time, may need to iot development to a certain degree,

CodePudding user response:

Can build archives management for patients, can at any time tracking return visit patients, record the patient history, make an appointment, satisfaction survey, and so on!
Actually do have a lot of, this stick to write not over, the address below, you see, has been very detailed written
http://www.eqruan.com/2248.html

CodePudding user response:

Should be private hospitals, public hospitals do not need to consider these, unless it is for other purposes

CodePudding user response:

The patient records management

CodePudding user response:

Records management for a long time