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CRM and erp selection problem

Time:09-17

Corporation has a separate database now, company has four branch, each branch according to demand of all conform to their own CRM system, it need to spend a lot of time to the database from the head office and branch regularly update the database, and the company now want to e - business development, but because of each branch of the information cannot be Shared, so it is difficult to achieve, now enterprises consider introducing erp, or CRM to solve this problem,


My question is, what advice?


Because I want to introduce CRM system, such as mrico dynamisc 365 cloud, so it is good enough to solve the problem that the enterprises are now facing, but the introduction of erp, can solve a wider range of internal problems, such as order management, human resources, etc., the problem is inside the erp and CRM also are a module, I know erp mainly to solve the information flow in the internal, CRM is mainly in the face of external, could start with the introduction of CRM, the introduction of erp? This leads to the CRM module not repeat, or I can choose not to choose the CRM this module in erp, it is good to make combination between? The supplier of choice?

CodePudding user response:

Which one is more practical value with that one, it have a repeated menu functions?

With title party, so to choose software, is to fool the software after all,

CodePudding user response:

First: information sharing problem, not choose ERP or CRM system can solve, because nature is database independent, you first is to solve the problem of information island, can by introducing a new data set with ERP or CRM;
Secondly, personally think that ERP is mainly used in the overall enterprise business routing solution, including human, financial, order, process, etc.; And CRM mainly used enterprise customer information, marketing, sales, service, etc.;
So, you first positioning under your need, again to choose which kind of,

CodePudding user response:

Such as ERP, CRM, OA is just in the emphasis of management information system [] have probably management functionality set, if you can find a suitable off-the-shelf products and appropriate custom is one of the best, but every enterprise actual management and business of the difference is very big, sometimes it is hard to find a suitable off-the-shelf products, then can consider to custom development a set of suitable management information system [], he may include ERP, CRM, financial management, capital management, OA, and many other functions, it is possible that headquarters concentrated data architecture, also may be different between branch database distributed architecture then concentrate to headquarters to do intelligent analysis and decision, the specific technology solutions and business functionality set need to design for specific company actual situation,

CodePudding user response:

Personally think that you want to consider the problem of many organizations, should choose a platform to build your system,

CodePudding user response:

Facing the problem is not you choose which a system? But to get through, your existing business systems don't form the information isolated island,
That can solve part of the problem, on the basis of this again to evaluate which part is the most painful, consider which one again,
As the company do big, both on the likely, because the two are deal with different business scenarios,

CodePudding user response:

To see whether the customer real demand to formulate, CRM focus on customer relationship management (CRM), and ERP is a enterprise relationship management, various functions, division of labor is different also, of course

CodePudding user response:

Use, apply, just work

CodePudding user response:

Can choose a big company to customize the service, we find the chicken za customization for a set of last year, the price is slightly expensive, but practicality can also

CodePudding user response:

Personal feel or CRM, ERP is we don't know when to use our company hasn't made enough money or something, the best is compatible, IE8 is not good,

CodePudding user response:

Do not only distinguish between ERP and CRM system, also according to the actual management requirements, because now the basic will say that my ERP/CRM service provider not only is the enterprise resource management/customer relationship management, but management/iec management marketing system, the soft can tube, so the key still depends on your needs where emphasis, main ERP manufacturing enterprises, commercial company has CRM, check the definition of the two words won't ask why, of course, if you are a group enterprise, there are both upstream manufacturing downstream business, then you can have more choice in terms of system selection, personnel management on a set of OA, resource management to set of ERP, system of marketing management for the CRM, after all in the body also is not bad money,

CodePudding user response:

Based on what you say, there are two options:
1. The first on CRM, and then introduce ERP, then don't enable the ERP and CRM module, the CRM and ERP integration,
2. Directly on a new CRM, replace the original four branch of CRM, and then do the order management in CRM platform, the custom of human resources functions,

The cost of the option 1 is the CRM system + + ERP system implementation costs (including integrated cost),
For option 2 is + implementation of CRM system,



CodePudding user response:

1, your problem is a subsidiary group and use the ERP or CRM is different, lead to data islands, so the solution is for unified planning group and branch ERP or CRM,
2, specific on first which, depending on your company's business model, the current business requirements, etc., no need to worry a little bit of two systems function overlapping problems, in addition, there is no function overlap the two systems, ERP is just what the customer file management, is not the function of CRM,
3, it is recommended that the first to find large ERP company to do a preliminary communication, to meet the needs of you, after will give advice on the issue of second phase system, also can contact me,

CodePudding user response:

Can I choose both CRM function and OA ERP plate can completely satisfy the demand of you
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