Home > Enterprise >  Over the years, I am a how to be a good technical support
Over the years, I am a how to be a good technical support

Time:12-09

Remember just to mob family, when I was running the iOS development, but because of the third-party service the SDK, so first have to learn how to solve, integrate our SDK when user encounters the problem,
Just started at the time, but the user's question is multifarious, were indeed what all don't understand ah, do not know how to start feeling, also have not enough at the time, and I was the only one who have to worry about their lack of ability, and solve bad, again afraid user complaints, poking fun at each respect such as pressure,
In order to solve the problem of short-handed easy cause complaints, I began to look at most of the questions have chosen with sunflower processing, online purchase of navigation service, not only can take the channel, improve processing efficiency, and can according to the situation of the users, the user is tag, key users, urgent user priority, let me a person in the face of all kinds of users can, save the time, strengthen the product, user, the understanding of the operation,
Mob is a large platform for the third-party developers, because we have to provide good customer service, technical service, also received a lot of recognition and praise, we struggle in the first front, every time is to get these lovely users praise and affirmation, praise for us to hear their voice, even if often sacrifice holiday time, also want to send remaining positions, also got great comfort and return,
, of course, be able to use our product users solve problems, make they can complete the task, get their identity, this is the purpose of our existing as a technical support operation personnel and value, only solid technical ability, serious attitude to our product development faster and faster, better and better, get more and more industry personnel use and recognition and praise
  • Related