As an engineer HIS system of remote operations, has nearly 10 years of experience in operation and maintenance, recently in the wave of industry reform has some new feeling,

HIS system is the full name of the hospital information system, as a support the entire hospital diagnosis, management, logistics and other business information tool, the complete HIS system usually has multiple subsystems, the hospital management, overall business informatization in the core position in the whole medical system, it is stable and efficient operation directly affects the hospital accepts and management efficiency,

For such a large and important system, the operational difficulty nature, if the system fails, often need the first time,

In a few years ago, the general processing system failure is directly below the line processing, cycle is long, low efficiency, already cannot satisfy the needs of modern hospital efficient office,

Recently we experience a sunflower pilot service as our newest remote operational tool, on the practical experience, the service can achieve better processing requirements in the actual work
Efficiency

After-sales department in the company after received customer feedback problems, related requirements will convey to our these technology processing, here we are in the past by contacting customers, understand the specific situation, offline for maintenance, the vast majority of problems after the screening, only need to online can solve, offline operations not only waste the time on the road, and added a lot of human resources cost, often appear our technology department empty scene, but this time we access hospital equipment, by means of remote assistance on HIS system maintenance and debugging, online to find and solve many problems can be directly, compared with the traditional way of line maintenance, this way is more efficient, and faster to feedback of customer demand,

File transfer holes easily repair

At the time of HIS system failure, often need to bug fixes of system, this kind of repair is often implemented by installing the patch, sunflower embedded file transfer function is able to satisfy the demand that can pass when the company's technical personnel in the maintenance of the remote file to transmit a fix to charged device, then through the remote control for installation, the whole process of bug fixes become very smooth,

Login ID management convenient

Is different from the traditional remote assistance, sunflower adopted a more efficient management mode: the main account can set up multiple reclined at the table ID, was reclining at the table for each independent login ID, the enterprise using this feature will be distributed to different multiple reclined at the table ID technology group, independently manageable, multi-purpose management confusion, avoid 1

In addition, because of the complexity of the HIS system, combined with the hospital department is numerous, in the process of the operational needs of the remote control PC equipment quantity many, an input identification number for a remote assistance efficiency became very low, this scheme, the star of support customer function well solved this spot, in the process of maintain maintenance can be quick and easy to find the corresponding equipment, also facilitate enterprise quickly set up the key client list, at the same time, operations staff to note the different identification number, so it is convenient to maintain the next time when remotely connected directly,

As the core of the medical information system, from system to system complexity is high, the integration of a large number of subsystems such as features and lead to its operational difficulty is very big, how to accurately and quickly solve HIS failure in operation of the system has become the emphasis of operational problems, the whole system in solving the key problems in the process of the overall point of view, the use of sunflower real improve the efficiency of operations,