Why shopify emails go to "all Mail" instead of "Inbox"?-CodePudding

The

CodePudding user response：

It is actually very unusual that the emails end up under "all mail" what that means is that the email lacks labels or has ben archived, if this is an automated process, would it be possible that there are filters in place that are set to automatically archive emails(Skip the Inbox)?

You can check the filters following these steps: https://support.google.com/a/users/answer/11237244?hl=en#zippy=,edit-or-delete-filters

CodePudding user response：

You need to talk with email provider and ensure 'whitelist' the following addresses:

smtp.shopify.com

smtp2.shopify.com

smtp3.shopify.com

smtp4.shopify.com

[email protected]

This usually will solve the issue and allow your customers to receive the notifications in their inbox as you normally would.