I'm attempting to create a Twilio webapp integration that will route calls to available customer service representatives in a browser. To this end, I'm buidling a task router queue as documented here:

https://www.twilio.com/docs/taskrouter/twiml-queue-calls

The documentation references a parameter: workflowSid to place a call in the appropriate queue. I cannot figure out where this string comes from. I figure there must be an interface in the Twilio app to create a new workflow and then there is a corresponding string for it but I can't seem to find where this is.

CodePudding user response：

A Workflow is similar to a Brain that will store the configurations to route your tasks correctly, it is created inside of a Taskrouter Workspace.

The Workflows can be created by API or via Twilio Console, it'll help you to route your tasks correctly, and workflow identifications initiate with "WW".

**To create a Workflow you need first have a Workspace created (Documentation: https://www.twilio.com/docs/taskrouter/api/workspace)

To create a Workflow by API, follow the documentation: https://www.twilio.com/docs/taskrouter/api/workflow.

To create a Workflow via Twilio Console follow the steps:

• Access the https://console.twilio.com
• Search for Taskrouter and access the "Taskrouter Workspaces" option
• If you're using a Flex Account probably will have a workspace already created, if not, you'll need to create a new one. Access it
• Access the Workflows, listed on left
• If you're using a Flex Account probably will have a workflow already created, if not, you'll need to create a new one.

With it, you can get the Workflow Identification, that started by "WW".

I hope that it can help you.