The first picture is point development platform, has been the pop-up download launch. The ica
The second picture is point to open the launch. The ica, pop-up
For bosses to solve!

CodePudding user response:

The client program is not installed correctly, or version are not compatible? . Otherwise, the prompt to download the ica there should be "open", even if is downloaded, double click the ica file should also opens the client program,
See if there are in the "add/remove programs", any uninstalled to download the installation to try again?