Help from Windows applications store launch failure log

1. LicensingDiag log collection:
If you encountered in the shop Windows application authorization, start or install applications problems, you can choose to run licensingdiag. Exe tool,
1.1 please open a command prompt as an administrator (mouse right click on the start button, select "command prompt (administrator)"), input licensingdiag. Exe command, will & lt; The file path & gt; Replace for you wish to save the path of the log,
Licensingdiag. Exe - log & lt; The file path & gt; \ license cab
This will create an extension in the selected path. The CAB file,
1.2 will. CAB file and the following detailed information sent via email to [email protected],

2. WSCollect log collection:
2.1 please open a command prompt as an administrator (mouse right click on the start button, select the command prompt "administrator") input WSCollect. Exe, it will automatically create a on your desktop. CAB file,
2.2 the CAB file and the following detailed information sent via email to [email protected],

Send logs:
In the log file you sent to us, please include as much detail as possible, for example:
You recently met the problem about the date and time,
Store application will disappear or card on the start page (shopping bag icon),
When did you start page is displayed to see rotating progress icon,
Other details you think might help (for example: you try to solve the step, the network connection type "wireless or wired network connection", hardware configuration, etc.,)

The next step:
Before we fix this problem, you can try to run at the command prompt WSReset. Exe to alleviate this problem,
[that] : [email protected] only used to receive the log, won't make a further response, if WSReset exe failed to solve the problem, please contact Microsoft support for more help to fix the problem,