Our company server http://rhyea.com:4080/hotel/index/
1. Our company can be used with colleagues of links to our company visit will not be any problem
2. The use of mobile phones 4 g network login link will not appear any problems

After we send the url to customer
1. The customer over there the whole company network can't link
2. Customers to use 4 g networks can visit

Computer control to the customer after
1. After modify the DNS can ping ping, but web links timeout
2. The client network estimated using mobile broadband
3. After server IP query in our company is Shanghai telecom

What is the reason lead to the customer there can not log in the website? Is there a way to enable customers to visit over there

CodePudding user response:

If your website here didn't do the IP control, it must be the customer network problems, (hangzhou telecom access) is on my side

CodePudding user response:

First of all thank you for your reply, didn't do the IP restrictions, customer use computer I also turned off the firewall
Customer network problems but still couldn't understand where the problem is
Or is it a mobile broadband is really part of the telecommunication network can be accessed

CodePudding user response:

reference 1st floor PER_son response:

if your website here didn't do the IP control, it must be the customer network problems, (hangzhou telecom access) is on my side

First of all thank you for your reply, didn't do the IP restrictions, customer use computer I also turned off the firewall
Customer network problems but still couldn't understand where the problem is
Or is it a mobile broadband is really part of the telecommunication network can be accessed

CodePudding user response:

This phenomenon is a bit strange