Due to recent project selected topic, the teacher ask the CRM system, but their online before and the description of the courseware on some definition is not clear, hope to have good intention to communicate the idea...
Mentioned most of CRM system is related to the sales system, including sales for all users get into telephone pays a return visit, order processing track and so on... But beyond that, such as game industry (without sales, the user's prepaid phone, transformation is mostly depend on operation) there is a need to, you can use the CRM system?
2. The game industry as the example, the individual thinks "customer relationship management" is of great importance for the game industry, the main management contents should be filled away game users against itself, the online time, recall system, system (similar to the birthday... ) follow up and handling, but referred to the use of CRM in the gaming industry in the network have hardly...

The above two questions could be a people obsess some problems, probably because of his and CRM system for game industry know we've seen have only scratched the surface and cause, hope everybody can comment ~

CodePudding user response:

I take you as brothers, however you treat me like a customer

CodePudding user response:

reference 1st floor avi9111 response:

I take you as brothers, however you treat me like a customer

aye aye?? Ha ha ha I is suddenly feel really don't understand the so-called definition of customer relationship management (CRM) system is limited to sales?