The gateway as a bridge between the public telephone network and Internet network, make the call center can send simultaneous voice and data services to clients; Accustomed to using the Internet users only need to click on the call center number, telecom company website through multimedia PC headset, you can contact the call center, so as to realize the business consultancy, calls inquiries, business acceptance, declaration, complaint handling, words fee reminder, auto reply, to make an appointment and so on the integration of the service and management, it is an extension of the telecommunications company 1000 phone functions,
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