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Please god to give directions, thank you

Time:11-18

New H3C MER3220 collocation H3C mini AP
Collocation program following
AP separately set up a network segment, PC machine directly from the VPN access IP
There will be a problem now:
1, mobile phone users WeChat picture hair don't go out, taobao shopping cart also won't open, prompt network error, in addition there is no problem, browse web pages, video is normal also play
2, laptop wifi but has no effect, WeChat also can send and receive pictures...
3, sometimes it may continue for a long time, and sometimes puzzling, if plug for AC controller cable, can short time is normal, but the mobile phone users will appear again in a minute the above situation
Speculation is DNS problem... But access to the Intranet can only use the company VPN DNS, or Intranet some website can't open
AC is not set any restriction rules...

Please god to dispel doubts, appreciate...
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